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Modern Slavery & Human Trafficking Policy

Purpose

To ensure that everyone at MediServices Healthcare Ltd is aware of the Modern Slavery and Human Trafficking Policy and Procedure in line with local and national guidelines. This policy refers to adults who may be at risk. This policy must be read alongside the Safeguarding policy. MediServices Healthcare Ltd will ensure that staff understand Redditch Borough Council safeguarding reporting procedures and that these procedures are communicated to all staff.

To support MediServices Healthcare Ltd in meeting the following key lines of enquiry/quality statements

SAFE

Key Lines of Enquiry: S1. How do systems, processes, and practices keep people safe and safeguarded from abuse?

Quality Statements: QSS3: Safeguarding

WELL-LED

Key Lines of Enquiry: W1. Is there a clear vision and credible strategy to deliver high-quality care and support, and promote a positive culture that is person-centred, open, inclusive, and empowering, which achieves good outcomes for people?

Quality Statements: QSW1: Shared direction and culture, QSW2: Capable, compassionate, and inclusive leaders

WELL-LED

Key Lines of Enquiry: W2: Does the governance framework ensure that responsibilities are clear, and that quality performance, risks, and regulatory requirements are understood and managed?

Quality Statements: QSW5: Governance, management and sustainability

Emergency Contact

In the event of urgent advice required please call the office on 020 3868 6249 and ask for the Registered Manager or the Governance Lead:

  • For clinical advice please ask for the Head of Clinical Governance
  • In an emergency, please follow the hospital procedures and call the emergency team internally.

Training

  • Safeguarding Adults
  • Whistleblowing

1. Purpose

The purpose of this policy is to ensure that all staff at MediServices Healthcare Ltd are aware of and adhere to the Modern Slavery and Human Trafficking Policy and Procedure in line with local and national guidelines. This policy specifically relates to adults who may be at risk.

This policy must be read alongside the Safeguarding Policy. MediServices Healthcare Ltd is committed to ensuring that staff understand and follow Redditch Borough Council’s safeguarding reporting procedures. These procedures will be clearly communicated to all staff.

This policy supports MediServices Healthcare Ltd in meeting the following legal and regulatory requirements:

  • The Modern Slavery Act 2015
  • Health and Safety at Work Act 1974
  • Human Rights Act 1998
  • The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2012

2. Scope

Staff Roles Affected:

  • All employees
  • Registered Manager
  • Other members of the management team

Service Users Affected:

  • Patients

External Partners Affected:

  • Suppliers and subcontractors
  • Third-party staffing agencies
  • Contractors providing goods or services to MediServices Healthcare Ltd

3. Objectives

  • To raise awareness of modern slavery and human trafficking and reinforce MediServices Healthcare Ltd’s commitment to addressing these issues in all forms.
  • To ensure that identification, protection, care, and support for victims of modern slavery and human trafficking are integral to our safeguarding procedures.
  • To ensure that all suppliers and contractors meet our ethical standards and do not engage in practices related to modern slavery or human trafficking.

4. Policy Statement

Modern slavery is a criminal offence and a violation of fundamental human rights. It includes slavery, servitude, forced or compulsory labour, and human trafficking, all of which involve the exploitation of individuals.

MediServices Healthcare Ltd has a zero-tolerance approach to modern slavery and is committed to acting with integrity and transparency in all business dealings. We will implement effective systems and controls to prevent any form of modern slavery within our organisation and supply chains.

All staff will be educated about modern slavery and encouraged to report any concerns. MediServices Healthcare Ltd will support any staff member who may be at risk or a victim of modern slavery or human trafficking.

We expect all suppliers, contractors, and business partners to operate in accordance with this policy. We will not knowingly work with any organisation that engages in modern slavery or human trafficking practices.

Where cases of modern slavery or human trafficking are identified, MediServices Healthcare Ltd will work with Redditch Borough Council Safeguarding Team to protect the individual(s) involved and help eliminate such practices.

Line managers are responsible for ensuring that their teams comply with this policy in the course of their work.

Any staff member who suspects a colleague, patient, supplier, or contractor to be involved in or a victim of modern slavery must report the concern to their line manager without delay.

All staff will be informed of the Freedom to Speak Up and Whistleblowing Policy. This ensures any employee can report wrongdoing without fear of retaliation.

5. Procedure

Reporting Modern Slavery and Human Trafficking Concerns

  1. A concern is identified – this could involve a patient, staff member, supplier, or third party.
  2. If there is immediate danger or risk of harm, call 999 and notify the police.
  3. Report the concern immediately to your line manager and the Registered Manager.
  4. The Registered Manager will escalate the issue to the Redditch Borough Council Safeguarding Adults Team.
  5. A notification will be made to the Care Quality Commission (CQC) via the provider portal.

6. Safer Recruitment Practice

MediServices Healthcare Ltd enforces robust recruitment procedures, including:

  • Enhanced DBS checks
  • Identity and right-to-work verification
  • Full employment history and reference checks
  • Assessment of suitability for the role

7. Use of Agency or Third-Party Staff

MediServices Healthcare Ltd only uses staff from third-party organisations that:

  • Are registered with the relevant regulator, or
  • Can confirm that staff are lawfully permitted to work in the UK and meet all applicable requirements for the roles provided.

8. Supplier and Contractor Compliance

  • All suppliers and contractors must confirm compliance with the Modern Slavery Act 2015 or equivalent legislation.
  • Suppliers will be assessed for risk of modern slavery as part of procurement and ongoing contract management processes.
  • MediServices Healthcare Ltd reserves the right to audit suppliers where concerns arise.
  • Any supplier found to be non-compliant may have their contract terminated.

Clinical Governance

MediServices Healthcare continuously strives to uphold an excellent standard of service.

Led by our Medical Director, our clinical governance committee ensures that the quality of all services is continually monitored and reviewed.

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Testimonials

MediServices Healthcare is committed to providing seamless insourcing and outsourcing solutions, our clients are at the heart of everything we do.

Another appointment today for ultrasound. The technician was absolutely brilliant!! His name was Bart, and he kept me laughing through the whole process, he was courteous, efficient, very friendly, and treated me with dignity & respect. Well done!! We need more like him. I sit on the Patients Relations Team as a volunteer, so I always take notice of how staff help to support patients.



Elaine Everton - Patients Relations Team VolunteerWalsall Manor Hospital

Edili Quinones-Ortiz was in theatre with myself doing the Spinal Cord Monitoring on Monday 31 July. I was extremely impressed with her skills and professionalism, and wanted to feed this back to you. Myself and my team would be very happy to have Edili monitor for us the future.



Mr Reynolds, Consultant Spinal Surgeon and Clinical Lead for Spinal SurgeryOxford University Hospitals NHS Trust

MediServices Healthcare Ltd has been supporting us on an ad-hoc basis since 2021 with our waiting lists. We have found them always responsive and their sonographers have fitted well within our inhouse teams. Their team are extremely helpful and always strive to improve the service they offer, by asking for feedback. Great team to work with and would definitely recommend their service.



Hayley Whitehouse, Professional Lead for Ultrasound/Deputy Radiology Service ManagerWalsall Healthcare NHS Trust

In order to support our diagnostic backlogs, following a competitive tender MediServices Healthcare was contracted to support us for a period of 9 months. During this time they helped us to provide both EEG and EMG patients with their tests in a timely manner.


Coordinating the effective transfer of information and contacting patients for both EEG and EMG tests was a huge undertaking. However, the service that was provided was excellent, and would not have been possible without the proactive nature of the team and the exemplary team members allocated to this project. I would like to thank MediServices Healthcare, most sincerely, for their patience and the high-quality service that was provided over the period of 10 months.



Sam Tyrell - Service Delivery ManagerNeurophysiology Department. The Royal London Hospital NHS Foundation Trust

SRFT have been working with MediServices for a number of years.


SRFT is one of the largest neurosciences centres in the country and has a significant and growing need for neurophysiological services including IOM and EMG. We have found MediServices to be consistently professional, flexible, and responsive to our service needs over this period and would have no reservations in recommending their services to other providers.



Sam DickensDivisional Director Of Operations And Performance At Salford Royal NHS Foundation Trust

We have worked with MediServices for over 12 months and developed a close working partnership with both the visiting neurophysiologists and health care assistants (HCAs). Their continuing professionalism and commitment to supporting our neurophysiology service have enabled our neurophysiology service in Wolverhampton to maintain waiting times and provide patients with first-rate service.


The MediServices team has seamlessly integrated into the team, quickly adapting to our routine of working, but more importantly have been friendly and willing to help with any issues. We have utilised MediServices in a variety of ways, to reduce EMG and EEG waiting lists or to cover Consultant leave and MediServices have accommodated our needs with no fuss in negotiating the best arrangement to provide a complete service.


Patients have nothing but praise for all the MediServices personnel, complimenting them on their kindness and ability to make them, as patients, feel relaxed and at ease.


Stephanie CollinsAssistant Manager Neurophysiology Department

I wanted to say thank you so much for the excellent professional support you have given the department over the past 8 months (EMG/NCS). We have really enjoyed working with you. The consultants that you have provided us have been of excellent professional standards.


I would like to say Dr A has been amazing and has been an absolute pleasure to work with. We are now in the excellent and fortunately position to have appointed a substantial consultant, but I would still like to keep our working relationship open so that if we did need cover for sickness or holidays we could get in touch.


Kelly BillClinical Service Manager, Neurophysiology. Worcester Acute Hospitals NHS Trust.

Thought I would drop you a line to say how brilliant the two members of staff were that completed the EEG on my son today. They made him feel completely at ease, were patient and answered all of our questions as well as being very kind.


Mrs C.C. MediServices HealthcareWorking on behalf of Barts Health NHS Trust

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