Walsall Healthcare Trust

Ultrasound

Walsall Healthcare Trust

Walsall Healthcare Trust provides local general hospital and community services to approximately 260,000 people in Walsall and the surrounding areas.

MediServices offers additional capacity insuring patients are seen in a timely manner. We offer services 7 days a week. Either insourcing or outsourcing services as per the need of our NHS partners.

Andile Siziba Chief Executive Officer MediServices

The Problem

Since the COVID-19 pandemic, patients have been faced with considerably longer waiting times for appointments and subsequent diagnoses and treatment. This has introduced further pressure to the already stretched specialism of Ultrasound.

Ultrasound plays a pivotal role in the diagnosis of various conditions including pancreatic cancer, cirrhosis and kidney stones. At present, Ultrasound is recognised as a shortage specialty by the UK Government Migrations Advisory Committee. In August 2020, NHS England reported that the specialty with the largest waiting list was Non-obstetric Ultrasound, accounting for 405,800 patients. This makes up 32.7% of the total waiting list.

The Solution

Since October 2021, MediServices Healthcare has been supporting the Ultrasound service at Walsall Manor Hospital

MediServices Healthcare has been able to increase capacity through collaborative efforts which include working closely alongside in-house clinical staff and supplying experienced external sonographers. Our efforts have allowed for a significant increase in capacity, with sonographers seeing up to 20 patients per clinic.

The work by MediServices Healthcare is closely aligned with the objectives set out by NHS England’s plan to tackle the COVID-19 backlog for elective care. This plan, released in February 2022 stipulates that by March 2025, 95% of patients needing a diagnostic test will receive it within six weeks. These ambitious targets are expected to be achieved through strengthened relationships with independent sector providers, to aid and accelerate recovery.

Another appointment today for ultrasound. The technician was absolutely brilliant!!

His name was Bart and he kept me laughing through the whole process, he was courteous, efficient, very friendly, and treated me with dignity & respect. Well done!! We need more like him. I sit on the Patients Relations Team as a volunteer, so I always take notice of how staff help to support patients.

Elaine Everton - Patients Relations Team Volunteer

Walsall Manor Hospital

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Clinical Governance

MediServices Healthcare continuously strives to uphold an excellent standard of service.

Led by our Medical Director, our clinical governance committee ensures that the quality of all services is continually monitored and reviewed.

Governance

Testimonials

MediServices Healthcare is committed to providing seamless insourcing and outsourcing solutions, our clients are at the heart of everything we do.

MediServices Healthcare Ltd has been supporting us on an ad-hoc basis since 2021 with our waiting lists. We have found them always responsive and their sonographers have fitted well within our inhouse teams. Their team are extremely helpful and always strive to improve the service they offer, by asking for feedback. Great team to work with and would definitely recommend their service.

Hayley Whitehouse, Professional Lead for Ultrasound/Deputy Radiology Service Manager— Walsall Healthcare NHS Trust

In order to support our diagnostic backlogs, following a competitive tender MediServices Healthcare was contracted to support us for a period of 9 months. During this time they helped us to provide both EEG and EMG patients with their tests in a timely manner.

Coordinating the effective transfer of information and contacting patients for both EEG and EMG tests was a huge undertaking. However, the service that was provided was excellent, and would not have been possible without the proactive nature of the team and the exemplary team members allocated to this project. I would like to thank MediServices Healthcare, most sincerely, for their patience and the high-quality service that was provided over the period of 10 months.

Sam Tyrell - Service Delivery Manager— Neurophysiology Department. The Royal London Hospital NHS Foundation Trust

SRFT have been working with MediServices for a number of years.

SRFT is one of the largest neurosciences centres in the country and has a significant and growing need for neurophysiological services including IOM and EMG. We have found MediServices to be consistently professional, flexible, and responsive to our service needs over this period and would have no reservations in recommending their services to other providers.

Sam Dickens— Divisional Director Of Operations And Performance At Salford Royal NHS Foundation Trust

We have worked with MediServices for over 12 months and developed a close working partnership with both the visiting neurophysiologists and health care assistants (HCAs). Their continuing professionalism and commitment to supporting our neurophysiology service have enabled our neurophysiology service in Wolverhampton to maintain waiting times and provide patients with first-rate service.

The MediServices team has seamlessly integrated into the team, quickly adapting to our routine of working, but more importantly have been friendly and willing to help with any issues. We have utilised MediServices in a variety of ways, to reduce EMG and EEG waiting lists or to cover Consultant leave and MediServices have accommodated our needs with no fuss in negotiating the best arrangement to provide a complete service.

Patients have nothing but praise for all the MediServices personnel, complimenting them on their kindness and ability to make them, as patients, feel relaxed and at ease.
Stephanie Collins— Assistant Manager Neurophysiology Department

I wanted to say thank you so much for the excellent professional support you have given the department over the past 8 months (EMG/NCS). We have really enjoyed working with you. The consultants that you have provided us have been of excellent professional standards.

I would like to say Dr A has been amazing and has been an absolute pleasure to work with. We are now in the excellent and fortunately position to have appointed a substantial consultant, but I would still like to keep our working relationship open so that if we did need cover for sickness or holidays we could get in touch.
Kelly Bill— Clinical Service Manager, Neurophysiology. Worcester Acute Hospitals NHS Trust.

Thought I would drop you a line to say how brilliant the two members of staff were that completed the EEG on my son today. They made him feel completely at ease, were patient and answered all of our questions as well as being very kind.
Mrs C.C. MediServices Healthcare— Working on behalf of Barts Health NHS Trust

Our Partners

Salford Royal

The Royal Orthopaedic Hospital NHS Foundation Trust

Oxford University Hospitals

Nottingham University Hospitals

The James Cook University Hospital

Fulwood Hall Hospital

Cardiff and Vale University Health Board

Swansea NHS Trust

Countess of Chester Hospital

Frimley park hospital

Birmingham Children's Hospital

Spire Healthcare

Walsall Healthcare Trust

Ultrasound