Barts Health NHS Trust

Neurophysiology

Barts Health NHS Trust primarily operates from four major hospital sites (The Royal London, St Bartholomew’s, Whipps Cross, and Newham).

The trust serves 2.5 million people living in east London and provides a wide range of specialist clinical services.

The service that was provided was excellent, and would not have been possible without the proactive nature of the team and the exemplary team members allocated to this project.

Sam Tyrell Service Delivery Manager Neurophysiology Department The Royal London Hospital

The Problem

As a result of the COVID-19 pandemic, the trust accrued a large backlog of patients waiting for outpatient electroencephalography (EEG) appointments. Outpatient EEGs are predominantly used for the diagnosis of epilepsy. Delays in diagnosis can lead to subsequent delays in treatment.

The Solution

1250 patients seen quicker

In October 2021, MediServices Healthcare worked in partnership with Bart’s Health NHS Trust to reduce waiting times for outpatient EEG appointments. MediServices Healthcare was tasked with clearing a backlog of 500 patients.

As drivers of innovation, we set up an end-to-end service, this included processing referrals, booking appointments, and providing all neurophysiological equipment and consumables. Our clinics were held at two external sites based in central London which are otherwise known for providing physiotherapy services.

In addition to our EEG service, we also supported the trust by running independent electromyography (EMG) clinics using the same model, allowing for a total of 1250 patients to be seen sooner. The solutions we provide are in keeping with the vision of NHS's long-term plan which has expressed the need for the physical separation of elective care from urgent and emergency care. Under the new proposals, community diagnostic centres (CDCs) are planned to be established nationwide with the aim of getting patients tested faster and more conveniently. At MediServices Healthcare, we are proud to be leaders of change by transforming how diagnostic services are delivered.

In order to support our diagnostic backlogs, following a competitive tender MediServices Healthcare was contracted to support us for a period of 9 months. During this time they helped us to provide both EEG and EMG patients with their tests in a timely manner.

Coordinating the effective transfer of information and contacting patients for both EEG and EMG tests was a huge undertaking. However, the service that was provided was excellent, and would not have been possible without the proactive nature of the team and the exemplary team members allocated to this project. I would like to thank MediServices Healthcare, most sincerely, for their patience and the high-quality service that was provided over the period of 10 months.

Sam Tyrell - Service Delivery Manager

Neurophysiology Department - The Royal London Hospital

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Clinical Governance

MediServices Healthcare continuously strives to uphold an excellent standard of service.

Led by our Medical Director, our clinical governance committee ensures that the quality of all services is continually monitored and reviewed.

Governance

Testimonials

MediServices Healthcare is committed to providing seamless insourcing and outsourcing solutions, our clients are at the heart of everything we do.

Another appointment today for ultrasound. The technician was absolutely brilliant!! His name was Bart, and he kept me laughing through the whole process, he was courteous, efficient, very friendly, and treated me with dignity & respect. Well done!! We need more like him. I sit on the Patients Relations Team as a volunteer, so I always take notice of how staff help to support patients.

Elaine Everton - Patients Relations Team Volunteer— Walsall Manor Hospital

Edili Quinones-Ortiz was in theatre with myself doing the Spinal Cord Monitoring on Monday 31 July. I was extremely impressed with her skills and professionalism, and wanted to feed this back to you. Myself and my team would be very happy to have Edili monitor for us the future.

Mr Reynolds, Consultant Spinal Surgeon and Clinical Lead for Spinal Surgery— Oxford University Hospitals NHS Trust

MediServices Healthcare Ltd has been supporting us on an ad-hoc basis since 2021 with our waiting lists. We have found them always responsive and their sonographers have fitted well within our inhouse teams. Their team are extremely helpful and always strive to improve the service they offer, by asking for feedback. Great team to work with and would definitely recommend their service.

Hayley Whitehouse, Professional Lead for Ultrasound/Deputy Radiology Service Manager— Walsall Healthcare NHS Trust

In order to support our diagnostic backlogs, following a competitive tender MediServices Healthcare was contracted to support us for a period of 9 months. During this time they helped us to provide both EEG and EMG patients with their tests in a timely manner.

Coordinating the effective transfer of information and contacting patients for both EEG and EMG tests was a huge undertaking. However, the service that was provided was excellent, and would not have been possible without the proactive nature of the team and the exemplary team members allocated to this project. I would like to thank MediServices Healthcare, most sincerely, for their patience and the high-quality service that was provided over the period of 10 months.

Sam Tyrell - Service Delivery Manager— Neurophysiology Department. The Royal London Hospital NHS Foundation Trust

SRFT have been working with MediServices for a number of years.

SRFT is one of the largest neurosciences centres in the country and has a significant and growing need for neurophysiological services including IOM and EMG. We have found MediServices to be consistently professional, flexible, and responsive to our service needs over this period and would have no reservations in recommending their services to other providers.

Sam Dickens— Divisional Director Of Operations And Performance At Salford Royal NHS Foundation Trust

We have worked with MediServices for over 12 months and developed a close working partnership with both the visiting neurophysiologists and health care assistants (HCAs). Their continuing professionalism and commitment to supporting our neurophysiology service have enabled our neurophysiology service in Wolverhampton to maintain waiting times and provide patients with first-rate service.

The MediServices team has seamlessly integrated into the team, quickly adapting to our routine of working, but more importantly have been friendly and willing to help with any issues. We have utilised MediServices in a variety of ways, to reduce EMG and EEG waiting lists or to cover Consultant leave and MediServices have accommodated our needs with no fuss in negotiating the best arrangement to provide a complete service.

Patients have nothing but praise for all the MediServices personnel, complimenting them on their kindness and ability to make them, as patients, feel relaxed and at ease.
Stephanie Collins— Assistant Manager Neurophysiology Department

I wanted to say thank you so much for the excellent professional support you have given the department over the past 8 months (EMG/NCS). We have really enjoyed working with you. The consultants that you have provided us have been of excellent professional standards.

I would like to say Dr A has been amazing and has been an absolute pleasure to work with. We are now in the excellent and fortunately position to have appointed a substantial consultant, but I would still like to keep our working relationship open so that if we did need cover for sickness or holidays we could get in touch.
Kelly Bill— Clinical Service Manager, Neurophysiology. Worcester Acute Hospitals NHS Trust.

Thought I would drop you a line to say how brilliant the two members of staff were that completed the EEG on my son today. They made him feel completely at ease, were patient and answered all of our questions as well as being very kind.
Mrs C.C. MediServices Healthcare— Working on behalf of Barts Health NHS Trust

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Barts Health NHS Trust

Neurophysiology