Bart’s Health NHS Trust primarily operates from four major hospital sites (The Royal London, St Bartholomew’s, Whipps Cross and Newham).
The trust serves 2.5 million people living in east London and provides a wide range of specialist clinical services.
Backlog
Patients Waiting List
Accounting for
(SUDEP)
Risk Increase
Problem
As a result of the COVID-19 pandemic, the trust accrued a large backlog of patients waiting for an outpatient electroencephalography (EEG) appointment. Outpatient EEGs are predominantly used for the diagnosis of epilepsy.
Delays in diagnosis can lead to subsequent delays in treatment. This can result in a multitude of adverse consequences ranging from increased injury risk to impaired mental health. Without a timely diagnosis and treatment, patients may fail to effectively manage their seizures putting them at an increased risk of sudden unexpected death in epilepsy (SUDEP).
The Solution
1250 patients seen quicker
In October 2021, MediServices Healthcare worked in partnership with Bart’s Health NHS Trust to reduce waiting times for out-patient EEG appointments. MediServices Healthcare were tasked with clearing a backlog of 500 patients.
As drivers of innovation, we set up an end-to-end service, this included processing referrals, booking appointments, and providing all neurophysiological equipment and consumables. Our clinics were held at two external sites based in central London which are otherwise known for providing physiotherapy services.
In addition to our EEG service, we also supported the trust by running independent electromyography (EMG) clinics using the same model, allowing for a total of 1250 patients to be seen sooner. The solutions we provide are in keeping with the vision of NHS long term plan which has expressed the need for the physical separation of elective care from urgent and emergency care. Under the new proposals, community diagnostic centres (CDCs) are planned to be established nationwide with the aim of getting patients tested faster and more conveniently. At MediServices Healthcare, we are proud to be leaders of change by transforming how diagnostic services are delivered.
In order to support out diagnostic backlogs, following a competitive tender MediServices Healthcare were contracted to support us for a period of 9 months. During this time they helped us to provide both EEG and EMG patients their tests in a timely manner.
Coordinating the effective transfer of information and contacting patients for both EEG and EMG tests was a huge undertaking. However, the service that was provided was excellent, and would not have been possible without the proactive nature of the team and the exemplary team members allocated to this project. I would like to thank MediServices Healthcare, most sincerely, for their patience and high-quality service that was provided over the period of 10 months.
Sam Tyrell - Service Delivery Manager
Neurophysiology Department - The Royal London Hospital
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Intraoperative Neuromonitoring
Salford Royal
02
Ultrasound
Walsall Healthcare NHS Trust
03
Electromyography
The Royal Wolverhampton NHS Trust
Testimonials
What our clients say
I have been very impressed by the professional service given to myself and my patients by MediServices Healthcare Ltd. Their Spinal Cord Monitoring Service is conducted in a reassuring way...
Mr D S Marks FRCS FRCS(Orth)
Consultant Orthopaedic Spine Surgeon Royal Orthopaedic Hospital NHSFT & The Birmingham Children's Hospital
The team and service MediServices Healthcare provide is simply excellent, I would not hesitate to recommend this service to any colleagues or fellow surgeons. They provide a stress-free...
Miss Fiona J.l. Arnold MA PHD FRCS (NEURO.SURG)
Consultant Neurosurgeon, Charing Cross Hospital
I have been very impressed by the professional service given to myself and my patients by MediServices Healthcare Ltd. Their Spinal Cord Monitoring Service is conducted in a reassuring way...
Mr D S Marks FRCS FRCS(Orth)
Consultant Orthopaedic Spine Surgeon Royal Orthopaedic Hospital NHSFT & The Birmingham Children's Hospital
