Royal Wolverhampton NHS Trust
Neurophysiology
New Cross Hospital located on the eastern side of Wolverhampton, is part of the Royal Wolverhampton NHS Trust.
The 800-bed Hospital is one of the largest acute and community providers in the West Midlands.
The MediServices team has seamlessly integrated into the team quickly adapting to our routine of working, but more importantly have been friendly and willing to help with any issues
Stephanie Collins Assistant Manager Neurophysiology Department
The Problem
The COVID-19 pandemic led to an unprecedented challenge to the delivery of NHS health and social care services. People with neurological conditions (approximately 1 in 6 of the population), have been profoundly impacted across their care and daily life since the onset of the pandemic. The disruption to services for neurological conditions has meant that patients are now less likely to be able to access timely care.
The Solution
"Patients have nothing but praise for all the MediServices personnel"
As an experienced clinical service provider, MediServices Healthcare worked closely with the Royal Wolverhampton Trust to provide high-quality diagnostic services.
In 2020, MediServices Healthcare saw approximately 1540 patients at the New Cross Hospital. Our expert neurophysiology consultants were able to provide high-quality electrodiagnostic services, allowing patients to access high-quality care without compromising efficiency.
Our experienced team of specialist consultants, practitioners and healthcare assistants were able to increase capacity by holding clinics seven days a week, including weekends and evening clinics. This is in line with the NHS’ ambition to offer a seven-day service. Following our success at New Cross Hospital, our services have since expanded, with routine clinics held across the UK at the following locations: Countess of Chester Hospital, Euxton Hall Hospital and Sunderland Royal Hospital. At MediServices Healthcare, we realise that there is no one size fits all solution. We are therefore committed to finding tailor-made solutions that work to benefit patients and local service leaders.
We have worked with MediServices for over 12 months and developed a close working partnership with both the visiting neurophysiologists and health care assistants (HCAs). Their continuing professionalism and commitment to supporting our neurophysiology service have enabled our neurophysiology service in Wolverhampton to maintain waiting times and provide patients with first-rate service.
The MediServices team has seamlessly integrated into the team, quickly adapting to our routine of working, but more importantly have been friendly and willing to help with any issues. We have utilised MediServices in a variety of ways, to reduce EMG and EEG waiting lists or to cover Consultant leave and MediServices have accommodated our needs with no fuss in negotiating the best arrangement to provide a complete service. Patients have nothing but praise for all the MediServices personnel, complimenting them on their kindness and ability to make them, as patients, feel relaxed and at ease.
Stephanie Collins
Assistant Manager Neurophysiology Department
Clinical Governance
MediServices Healthcare continuously strives to uphold an excellent standard of service.
Led by our Medical Director, our clinical governance committee ensures that the quality of all services is continually monitored and reviewed.
Testimonials
MediServices Healthcare is committed to providing seamless insourcing and outsourcing solutions, our clients are at the heart of everything we do.
Our Partners
Salford Royal
The Royal Orthopaedic Hospital NHS Foundation Trust
The Royal Orthopaedic Hospital NHS Foundation Trust
Oxford University Hospitals
Nottingham University Hospitals
The James Cook University Hospital
Fulwood Hall Hospital
Cardiff and Vale University Health Board
Swansea NHS Trust
Countess of Chester Hospital
Frimley park hospital
Birmingham Children's Hospital
Spire Healthcare