Our aim is to create a culture of transparency, continuous learning, and improvement.
We have a fully integrated governance strategy. All our services are supported by robust governance processes and are overseen by our clinical governance committee which includes representatives from our key clinicians and managers, including our medical director. Our clinical governance committee meet monthly to continuously monitor our agreed objectives and manage our approach to quality, clinical governance, and risk management.
Our governance strategy and quality plan ensure that our services are:
Safe and effective
We have a comprehensive audit framework combined with stringent clinical and non-clinical policies in place which support all functions of our business including expert advice from our experienced board.
Caring and responsive
Our primary clinical objective is to strive for high quality, patient-centred care. We closely monitor patient satisfaction and ensure that where there are any shortcomings, these are rectified immediately.
We are committed to promoting a culture of continuous learning; whether that is through offering educational and training opportunities to our staff or through carrying out clinical audits.
Pillars of Clinical Governance
We are registered with the Care Quality Commission (CQC) who monitor, inspect and regulate our services to make sure they meet fundamental standards of quality and safety.
We have been awarded ISO9001 certification by UKAS, demonstrating our ability to consistently provide services that meet stringent regulatory requirements.
Our robust risk management systems ensure that we are able to report risks, incidents and near misses quickly and easily; and implement systems to prevent any repeats.
Education and Training
Our robust risk management systems ensure that we are able to report risks, incidents and near misses quickly and easily; and implement systems to prevent a any repeats.
Information and ICT
We take data protection and information security seriously and are proud to have been awarded cyber essentials certification.
Our staffing and skill mix is constantly reviewed to ensure that we always have appropriate cover in place. In addition to this we are proud to be a GMC designated body and are directly involved in the appraisal and revalidation of our clinicians.