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Salford Royal Hospital

Neurophysiology

MediServices Healthcare helps Neurophysiology departments nationwide including at Salford Royal NHS Foundation Trust (Formerly Hope Hospital).

MediServices Healthcare works closely with the team at Salford Royal NHS Foundation Trust (SRFT) offering an overflow service ensuring patients are seen quicker supporting both outpatient services and theatre neuromonitoring services for spinal and cranial surgery. We offer evening and weekend services in outpatients and offer spinal/cranial monitoring services allowing theatres to cover additional lists.

We have found MediServices to be consistently professional flexible, and responsive to our service needs.


Sam Dickens Divisional Director Of Operations And Performance At Salford Royal NHS Foundation Trust

The Problem


The Kings fund recently highlighted the pressures on the NHS writing “The NHS is treating more patients than ever before, with activity increasing across the board. But key performance measures for hospital services are now being missed throughout the year. These pressures are being felt in all areas.”

As we recover from Covid19 our NHS will be under greater pressure with the BBC writing “Health bosses fear the Covid-19 crisis could see the number of people waiting for NHS treatment double to 10 million by the end of the year

The Solution


The future of the Service

We work with each department understanding the pressures the services are under and coming up with solutions that work locally. Andile Siziba the Chief Executive at MediServices comments …

“We have found that there is no one size fits all solution, our first role is to understand the service and the pressures a service is facing we then work together to find solutions that would work locally. It’s a team effort working with the department for the benefit of the patient”.

As a clinical discipline often dealing with complex diagnostic and neuromonitoring patients, we work with senior clinicians who have NHS experience. Mr Kamran Hassan a Consultant Spinal Surgeon who regularly works with our specialists in theatre adds “MediServices is capable and reliable. It has the ability to interpret trends in monitoring. This has been inclusive of very difficult cases including an acute thoracic pedicle subtraction osteotomy with neurological deficit. The clear communication delivered altered the order in which The surgery was performed. The clinical outcome was excellent”.

MediServices works with clinical teams and managers as part of the team. We offer a dynamic service adapting according to the pressures the service is facing. Sharon Edwards Lead Manager ENT & Spinal Surgery also adds “Great service, friendly, contactable and reliable even at short notice.” “MediServices supports NHS departments nationwide, we provide add on clinics which ensure patients are seen quicker.”

The key to any clinical service is sound clinical governance. MediServices has invested heavily in clinical governance. We completed the first phase of IQIPS accreditation in early 2020 before Covid19 disrupted our progress. We are however resuming our accreditation process. We are ISO9001 accredited. MediServices has a clinical governance board led by Dr Adrian Fowle, President of the British Society of Clinical Neurophysiology between 2017 and 2020. The board meets monthly and discusses service improvement.

As a CQC registered organisation we are regulated and meet national standards. We currently offer services nationwide assisting thousands of patients each year. Anabela Ferreira Operations Director adds “We are continuously reviewing our process, with external and internal audits looking at all aspects of the service from administration to clinical services. We are constantly recruiting the best in the field and working on innovative pathways to help alleviate pressures on the NHS.”

SRFT have been working with MediServices for a number of years.

SRFT is one of the largest neurosciences centres in the country and has a significant and growing need for neurophysiological services including IOM and EMG. We have found MediServices to be consistently professional, flexible, and responsive to our service needs over this period and would have no reservations in recommending their services to other providers.

Sam Dickens

Divisional Director Of Operations And Performance At Salford Royal NHS Foundation Trust

Clinical Governance

MediServices Healthcare continuously strives to uphold an excellent standard of service.

Led by our Medical Director, our clinical governance committee ensures that the quality of all services is continually monitored and reviewed.

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Testimonials

MediServices Healthcare is committed to providing seamless insourcing and outsourcing solutions, our clients are at the heart of everything we do.

Another appointment today for ultrasound. The technician was absolutely brilliant!! His name was Bart, and he kept me laughing through the whole process, he was courteous, efficient, very friendly, and treated me with dignity & respect. Well done!! We need more like him. I sit on the Patients Relations Team as a volunteer, so I always take notice of how staff help to support patients.



Elaine Everton - Patients Relations Team VolunteerWalsall Manor Hospital

Edili Quinones-Ortiz was in theatre with myself doing the Spinal Cord Monitoring on Monday 31 July. I was extremely impressed with her skills and professionalism, and wanted to feed this back to you. Myself and my team would be very happy to have Edili monitor for us the future.



Mr Reynolds, Consultant Spinal Surgeon and Clinical Lead for Spinal SurgeryOxford University Hospitals NHS Trust

MediServices Healthcare Ltd has been supporting us on an ad-hoc basis since 2021 with our waiting lists. We have found them always responsive and their sonographers have fitted well within our inhouse teams. Their team are extremely helpful and always strive to improve the service they offer, by asking for feedback. Great team to work with and would definitely recommend their service.



Hayley Whitehouse, Professional Lead for Ultrasound/Deputy Radiology Service ManagerWalsall Healthcare NHS Trust

In order to support our diagnostic backlogs, following a competitive tender MediServices Healthcare was contracted to support us for a period of 9 months. During this time they helped us to provide both EEG and EMG patients with their tests in a timely manner.


Coordinating the effective transfer of information and contacting patients for both EEG and EMG tests was a huge undertaking. However, the service that was provided was excellent, and would not have been possible without the proactive nature of the team and the exemplary team members allocated to this project. I would like to thank MediServices Healthcare, most sincerely, for their patience and the high-quality service that was provided over the period of 10 months.



Sam Tyrell - Service Delivery ManagerNeurophysiology Department. The Royal London Hospital NHS Foundation Trust

SRFT have been working with MediServices for a number of years.


SRFT is one of the largest neurosciences centres in the country and has a significant and growing need for neurophysiological services including IOM and EMG. We have found MediServices to be consistently professional, flexible, and responsive to our service needs over this period and would have no reservations in recommending their services to other providers.



Sam DickensDivisional Director Of Operations And Performance At Salford Royal NHS Foundation Trust

We have worked with MediServices for over 12 months and developed a close working partnership with both the visiting neurophysiologists and health care assistants (HCAs). Their continuing professionalism and commitment to supporting our neurophysiology service have enabled our neurophysiology service in Wolverhampton to maintain waiting times and provide patients with first-rate service.


The MediServices team has seamlessly integrated into the team, quickly adapting to our routine of working, but more importantly have been friendly and willing to help with any issues. We have utilised MediServices in a variety of ways, to reduce EMG and EEG waiting lists or to cover Consultant leave and MediServices have accommodated our needs with no fuss in negotiating the best arrangement to provide a complete service.


Patients have nothing but praise for all the MediServices personnel, complimenting them on their kindness and ability to make them, as patients, feel relaxed and at ease.


Stephanie CollinsAssistant Manager Neurophysiology Department

I wanted to say thank you so much for the excellent professional support you have given the department over the past 8 months (EMG/NCS). We have really enjoyed working with you. The consultants that you have provided us have been of excellent professional standards.


I would like to say Dr A has been amazing and has been an absolute pleasure to work with. We are now in the excellent and fortunately position to have appointed a substantial consultant, but I would still like to keep our working relationship open so that if we did need cover for sickness or holidays we could get in touch.


Kelly BillClinical Service Manager, Neurophysiology. Worcester Acute Hospitals NHS Trust.

Thought I would drop you a line to say how brilliant the two members of staff were that completed the EEG on my son today. They made him feel completely at ease, were patient and answered all of our questions as well as being very kind.


Mrs C.C. MediServices HealthcareWorking on behalf of Barts Health NHS Trust

Our Partners


Salford Royal

Salford Royal

The Royal Orthopaedic Hospital NHS Foundation Trust

The Royal Orthopaedic Hospital NHS Foundation Trust

The Royal Orthopaedic Hospital NHS Foundation Trust

The Royal Orthopaedic Hospital NHS Foundation Trust

Oxford University Hospitals

Oxford University Hospitals

Nottingham University Hospitals

Nottingham University Hospitals

The James Cook University Hospital

The James Cook University Hospital

Fulwood Hall Hospital

Fulwood Hall Hospital

Cardiff and Vale University Health Board

Cardiff and Vale University Health Board

Swansea NHS Trust

Swansea NHS Trust

Countess of Chester Hospital

Countess of Chester Hospital

Frimley park hospital

Frimley park hospital

Birmingham Children's Hospital

Birmingham Children's Hospital

Spire Healthcare

Spire Healthcare

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MediServices Healthcare continuously strives to uphold an excellent standard of service.

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