Main Duties and Responsibilities

• Maintain internal databases, for example, SharePoint, Clinic Office, Outlook and Excel.
• Liaise with hospitals, GP Surgeries, patients, clinicians and healthcare staff to book clinics and investigatory procedures.
• Accurately record all calendar bookings and data input for all referrals, appointments, reports and follow up.
• Accurate and timely issuing of all appointment letters and reminders.
• Conduct patient experience follow-up telephone calls.
• Maintain organisational systems and processes to ensure efficient control and storage of all information and records.
• Undertake a range of record-keeping and monitoring tasks, complying with GDPR, patient confidentiality and organisational requirements.
• Manage/answer any incoming and outgoing telephone calls and emails to ensure that they are redirected and/or logged appropriately and in accordance with guidelines.
• Undertake appropriate training and development activities to meet the requirements of the post.
• Comply with organisational policies and procedures at all times.
• Work in a flexible way in order to support colleagues to ensure an effective service is given.
• Book hotel accommodation and Health Care Assistants where required.
• Liaise with clinicians, consultants, sonographers to book in clinics and diagnostics.
• To liaise with various premises to book rooms for clinics.
• To undertake any other reasonable duties in line with the general responsibility of the post.

Person Specification

Qualifications and Experience

• GCSE (Grade C or above) in English and Maths, or equivalent. Essential
• Relevant experience within a busy secretarial or administrative role. Essential
• Competent in using Microsoft office 365 and other computer applications. Essential
• Experience of marketing activities to include posting on social media (LinkedIn and Twitter) including Canva. Desirable
• Experience of working in a medical or healthcare environment. Preferred
• Experience of clinic coordination. Preferred.
• Car owner/driver and insurance to cover 'Business Use'. Essential.

Knowledge and Skills

• Ability to maintain and update Patient Information Systems. Essential
• Able to communicate effectively at all levels, both written and verbal. Essential
• Good interpersonal and communication skills for dealing with patients, carers and professionals, in some cases where there are barriers to communication or understanding. Essential
• Ability to work under pressure and remain focused on key tasks. Essential
• Excellent communication skills and interpersonal skills. Essential
• Confident and professional telephone manner. Essential
• Ability to work well with others as part of a team. Essential
• Work on own initiative and be self-motivated. Essential
• Excellent attention to detail and the ability to multi-task. Essential
• Good organisational and planning skills, using own initiative. Essential
• The ability to be flexible and to work outside normal office hours on occasion. Essential
• Ability to think out of the box and fins quick solutions and alternatives. Essential.
• Lone working and working autonomously. Desirable

Other

• The ability to understand and respect confidentiality. Essential
• Willingness to undertake training and personal development. Essential
• UK driving licence and access to own transport. Essential



DBS

Disclosure Barring (DBS) (formerly CRB) checks are mandatory. Criminal records will be taken into account for recruitment purposes only when the conviction is relevant. Having an unspent conviction will not necessarily bar you from employment. This will depend on the circumstances and background to the offence and the position you have applied for. Failure to disclose any “unspent” convictions may result in the offer of employment being withdrawn or if appointed could lead to dismissal. The Disclosure Barring Service (DBS) has published a Code of Practice for organisations undertaking DBS checks and a copy is available on request.

Our workplace is built on acceptance, respect and inclusion where everyone feels they belong and can make meaningful contributions. We encourage applicant regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identify, family or parental status. If you need any assistance during the recruitment process, please let us know.

If you have the necessary skills and experience and wish to apply, please upload your CV using the button above.

ABOUT US: MediServices was founded by a group of clinicians who realized the importance of continuously improving clinical services, patient outcomes and offering good value to healthcare providers. We believe clinicians who are at the forefront of clinical services and work directly with patients are best placed to improve clinical services.

At the core of MediServices is the desire to strive for excellence by continuously improving clinical services. Thus we have an experienced clinical team that leads each service and works alongside senior healthcare managers to ensure high levels of clinical governance. MediServices has worked extensively with NHS providers in the UK to provide clinical services, delivering outsourcing solutions, working with trusts to overcome RTT and capacity issues.