Clinic Coordinator / Administrator

Job Summary

Making Every Clinic Happen

Salary: £24,000 per annum to start

Main Job Duties

Main Duties and Responsibilities

In this role, you will:

Maintain and update internal databases (SharePoint, Clinic Office, Outlook, Excel).
Liaise with hospitals, GP surgeries, clinicians, healthcare staff, and patients to book clinics and investigatory procedures.
Accurately log referrals, appointments, reports, and follow-ups.
Issue appointment letters and reminders promptly.
Conduct follow-up calls to gather patient experience feedback.
Ensure secure, GDPR-compliant management of records and information.
Handle incoming and outgoing calls and emails professionally, redirecting or logging them as required.
Telephone on-call support will be required on weekends on a rota basis once fully trained. This is paid in addition to your basis salary.
Book hotel accommodation and healthcare assistants when needed.
Arrange clinic rooms at various premises.
Provide flexible support to colleagues to ensure service continuity.
Undertake training and development activities to keep skills up-to-date.

Person Specification

Qualifications and Experience

GCSE (Grade C/4 or above) in English and Maths (or equivalent)
Relevant experience in a busy secretarial or administrative role
Competent in Microsoft Office 365
Experience in clinic coordination
Experience in healthcare administration
Social media/marketing skills using LinkedIn, Twitter, Canva
Car owner/driver with business use insurance

Knowledge and Skills

Ability to maintain and update Patient Information Systems
Strong interpersonal and written/verbal communication skills
Professional telephone manner
Ability to work well under pressure and meet deadlines
Team player with the ability to work independently
Excellent attention to detail, organisational skills, and flexibility
Ability to think creatively and find quick solutions

Other

Commitment to confidentiality and data protection
Willingness to undertake training and development
UK driving licence and own transport

Benefits:

We believe our Clinic Coordinators are at the heart of great service delivery. That’s why we provide:

Company events (celebrations & wellbeing)
Company pension & life insurance
Private medical insurance plus additional benefits
Free on-site parking
A supportive, collaborative working environment

Apply Today

About MediServices

MediServices was founded by a group of clinicians who realised the importance of continuously improving clinical services, patient outcomes and offering good value to healthcare providers. We believe clinicians who are at the forefront of clinical services and work directly with patients are best placed to improve clinical services.

At the core of MediServices is the desire to strive for excellence by continuously improving clinical services. Thus we have an experienced clinical team that leads each service and works alongside senior healthcare managers to ensure high levels of clinical governance. MediServices has worked extensively with NHS providers in the UK to provide clinical services, delivering outsourcing solutions, working with trusts to overcome RTT and capacity issues.

Our Mission

At MediServices Healthcare, our mission is to provide high quality, cost-effective clinical services to NHS trusts.

We are committed to providing excellent patient care by integrating with local teams to provide seamless insourcing and outsourcing solutions that are backed by robust clinical governance.

Excellence In Healthcare

Our clinical teams strive towards the highest standards of patient care. We select only the best clinicians with the view to ensure patient satisfaction and safety.

Our Goal

At MediServices Healthcare, our goal is to provide high quality, cost-effective clinical services to NHS trusts. We are committed to providing excellent patient care by integrating with local teams to provide seamless insourcing and outsourcing solutions that are backed by robust clinical governance.

Robust Clinical Governance Processes

Our Clinical Governance Committee works with our Non-Executive Director-Governance to ensure clear governance structures are in place.

We’re looking for a dedicated and organised Clinic Coordinator to join our team on a full-time, permanent basis. This role is ideal for someone with exceptional administrative skills, a confident and professional manner, and a passion for enabling clinical teams to work at their very best.

You’ll be central to the smooth running of our clinics liaising with hospitals, GP surgeries, clinicians and patients to coordinate appointments, investigations and diagnostics. Working Monday to Friday, 9am–5pm, you’ll play a vital role in ensuring our services help NHS Trusts relieve waiting list pressures and operate with maximum efficiency.

If you’re highly organised, thrive on multitasking and enjoy supporting a fast-paced clinical environment, we’d love to hear from you.

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