The United Lincolnshire Hospitals NHS Trust

The Challenge

United Lincolnshire Hospitals NHS Trust faced ongoing pressure to deliver high-quality EEG reporting, Nerve Conduction Studies (NCS) and Electromyography (EMG) clinics. Staff absences, high demand and the need for specialist expertise created risks for continuity of care with potential delays to diagnosis and treatment.

“It has been a great experience with MediServices for the past three years. You were very supportive to our requests, even for last-minute changes or urgent demand. Doctors always attend when they should, meaning we haven’t had to cancel patients. Your team accommodates extra patients for us when we are struggling with breaches.”

Anju Raveendran Nair, Head of Service / Advanced Clinical Physiologist

The Solution

MediServices was awarded a four-year contract to provide comprehensive neurophysiology support, covering:

EEG Reporting – Consultant-led for accuracy and clinical quality
Physiologist-led NCS Clinics – Delivered by experienced, qualified staff
Supervised Reporting – Consultant oversight for quality assurance
Consultant-run EMG Clinics – Ensuring expertise in diagnosis and reporting

Implementation

From day one, we worked closely with the Trust to map workflows, understand pressure points and embed our clinicians seamlessly into the service. We ensured:

Consistent Consultant Attendance – Eliminating last-minute cancellations
Rapid Adaptation to Demand – Adding extra capacity during peak periods
Clear, Ongoing Communication – Keeping service leads updated in real time

The Results

Uninterrupted Service Delivery: All patient appointments proceeded as scheduled, even during staff shortages.
Improved Capacity: Extra patients accommodated during high-demand periods helped reduce breaches.
Reliable, High-Quality Reporting: Consultant-supervised reporting ensured accuracy and clinical confidence.
Better Patient Access: Faster turnaround times meant patients were diagnosed and treated without unnecessary delays.

Conclusion

By providing flexible, governance-led neurophysiology services, MediServices has helped United Lincolnshire Hospitals NHS Trust maintain high service standards, manage high demand and deliver timely diagnostics to patients. This partnership demonstrates the value of a reliable, adaptable provider in meeting NHS capacity challenges.

Cover Photo courtesy of Lincoln County Hospital