The Royal Wolverhampton NHS Trust

The Challenge

The Neurophysiology department at New Cross Hospital, part of the Royal Wolverhampton NHS Trust, faced mounting pressure as the Trust expanded its clinical services into new areas. This growth led to a sharp increase in referrals for EMG and EEG diagnostics. Consultant leave, high demand and the need to maintain short waiting times created capacity challenges that risked impacting patient care.

“We have worked with MediServices for over 12 months and developed a close working partnership with both the visiting neurophysiologists and healthcare assistants. Their professionalism and commitment have enabled us to maintain waiting times and provide patients with a first-rate service.

Patients have nothing but praise for MediServices personnel, complimenting their kindness and ability to make them feel at ease. Reports have been concise and completed quickly, with referring clinicians happy with the studies performed.”

Stephanie Collins, Assistant Manager, Neurophysiology Department

The Solution

MediServices partnered with the Trust to deliver additional clinic capacity through a flexible, governance-led insourcing model. Working alongside the hospital’s neurophysiology team, we ensured continuity of care while increasing patient access.

Key elements included:

Seven-day clinics to maximise availability and reduce backlogs
Specialist consultants, practitioners and HCAs integrated into existing teams
Fast reporting turnaround from clinical to consulting within two days
Adaptable scheduling to cover consultant leave and manage demand spikes
Full alignment with hospital governance and reporting standards

The Results

Our collaboration delivered clear, measurable benefits:

Increased capacity -Approximately 1,540 patients seen in 12 months
Reduced waiting times – Patients seen promptly, avoiding backlogs
Efficient reporting – Consistent two-day turnaround for results
Seamless integration – MediServices team adapted quickly to hospital processes
Positive patient feedback – Patients praised the team’s kindness and professionalism

Conclusion

By delivering seven-day neurophysiology clinics and fast, consultant-led reporting, MediServices helped the Royal Wolverhampton NHS Trust expand capacity, keep waiting times low and maintain high standards of patient care. This partnership shows how adaptable, integrated insourcing solutions can meet growing demand without compromising on quality.