Case Study: Royal Orthopaedic Hospital NHS FT

The Challenge

The Neurophysiology department at the Royal Orthopaedic Hospital (ROH) was under pressure from growing waiting lists for Electromyography (EMG) patients. Long delays, compounded by patients being seen across multiple sites, created inefficiencies, risked NHS 65-week breaches and affected patient satisfaction.

“MediServices worked closely with us to understand the specific pressures within our system and developed a flexible solution that aligned seamlessly with our operational goals. Their professionalism and efficiency have directly contributed to reducing waiting times and ensuring we remain on track to meet the national NHS target of zero 65-week breaches.
What truly sets MediServices apart is their outstanding customer service – approachable, proactive, and responsive throughout”

Nasir Uddin, Director of Operations, Royal Orthopaedic Hospital NHS Foundation Trust

The Solution

MediServices partnered with ROH to deliver additional EMG clinic capacity without disrupting existing services. Working alongside the hospital’s neurophysiology team, we designed a flexible insourcing model that addressed bottlenecks, reduced elective long waits and integrated seamlessly with ROH’s operational goals.

Key elements included:

Ad hoc clinics to quickly address backlogs and breaches
Flexible weekday and weekend scheduling to increase patient access
Full alignment with ROH governance and reporting processes
Rapid adaptability to operational changes and patient needs

The Results

Our collaboration delivered measurable, patient-centred improvements:

Reduced waiting times – Faster access to EMG diagnostics
Improved patient satisfaction – Shorter waits and streamlined care
Enhanced performance metrics – On track to achieve zero 65-week breaches
Operational flexibility – Quick response to service pressures
Outstanding service experience – Proactive, approachable and responsive team support

Conclusion

By delivering flexible, governance-led EMG capacity, MediServices helped ROH cut waiting times, meet key NHS targets, and improve patient experience. This partnership demonstrates how tailored insourcing solutions can solve urgent capacity challenges without compromising on quality.