At MediServices, clinical governance isn’t just a policy, it’s the foundation of how we work. Every diagnostic service, whether insourced or outsourced, is delivered under a framework designed to meet Care Quality Commission (CQC) standards, follow NHS best practice and satisfy the regulatory requirements of both NHS Trusts and independent hospitals.
This framework is underpinned by ISO 9001 (Quality Management), ISO 14001 (Environmental Management) and Cyber Essentials Plus accreditation, ensuring robust quality control, environmental responsibility and data security.
Our governance approach ensures that every patient receives safe, consistent, high-quality care and that every hospital we partner with can trust our reporting, processes and people.
Led by Experts
Our dedicated Clinical Governance Team (CGT) brings over 35 years of combined experience in clinical quality, risk management, and compliance.
Key leadership includes:
Dr Adrian Fowle, Non-Executive Director – Governance
Former President of the British Society for Clinical Neurophysiology, with decades of clinical leadership in NHS neurophysiology departments.
Clare Carrier, Governance Manager
Clare ensures our services meet the highest regulatory standards, leading on governance, risk management, and audit. Her work keeps our operations compliant, transparent, and continuously improving.
As a General Medical Council (GMC) designated body, MediServices is directly responsible for clinician appraisal and revalidation. This means we don’t just contract clinicians, we actively support, assess and develop them to meet the highest professional standards.
We work to:
- ISO 9001 Quality Management System accreditation
- Cyber Essentials Plus verified data security
- NHS Data Security and Protection Toolkit compliance with NHS IT governance
- Caldicott Guardian & Senior Information Risk Owner protecting patient confidentiality
- IQIPS accreditation Phase 1 completed, with ISO 27001 in progress for enhanced data security
Auditing and Continuous Improvement:
- Every diagnostic report is reviewed by the appropriate consultant before release
- Urgent or abnormal results are escalated immediately to the referring clinician
- Quarterly audits sample reports from every partner hospital to ensure accuracy, clarity and clinical appropriateness
- Findings feed directly into service improvement plans, refresher training and updated clinical protocols
Why It Matters to You
When you work with MediServices, you’re not only gaining extra clinical capacity, you’re getting a fully governed, CQC-registered diagnostic partner who integrates seamlessly with your systems.
This means:
Confidence that patient safety is always the priority
Clear, traceable processes for every test, report and escalation
Protection for your hospital’s reputation and compliance status
Transparent performance data and measurable outcomes
“MediServices felt like part of our team. Clinically sound, professional and easy to work with. A seamless addition to our service.”
NHS Service Manager
Want to See Our Governance Framework in Action?
We’ll show you exactly how our governance model works from consultant-led oversight to audit trails and incident reporting.
Enquire now to discuss how we can deliver safe, compliant diagnostics for your hospital.
